FAQ

List of questions

How long does it take for the craftsman to return my garment?

Each craftsman has his own lead time, depending on the complexity of the work and the particularity of the garment. As a rough guide, the minimum lead time is three to four weeks from receipt of the garment. If the deadline is brought forward or delayed, the RAYONE team will inform you immediately.

Where do I send my garment?

Once the order has been validated, a pre-paid, pre-filled Colissimo voucher is sent to your e-mail address. Simply download it and return your parcel.

Is shipping included?

Free shipping for all orders over 350 Euros

What happens if the transformation doesn't meet my expectations?

Before any work is carried out, the transformation proposal is submitted to the customer for approval. Written approval from the customer is required before work can begin.

Can I communicate and ask questions directly to the craftsman?

To ensure the highest quality service, RAYONE will be your sole point of contact. We can be reached at welcome@rayone.co or in PM on Instagram rayone.co

CAN I HAVE TWO CRAFTSMEN WORK ON THE SAME GARMENT?

Yes, two craftsmen can work on the same garment. Simply specify this in the personalization request.

How can I be selected by RAYONE as a craftsman?

Simply send your portfolio to welcome@rayone.co and we’ll get back to you after we’ve reviewed your file.